General Insurance

General Insurance is complex. It is crucial to the success of your business that your have the right cover should disaster strike. Using a General Insurance Broker could be the best decision you make for your business’ bottom line.

As licensed Brokers, this allows us access to a wide range of Australian authorised Insurance companies. We will provide you with the right advice which is best for you and your business.

We will identify the risks and threats you face, assess your needs and, using our knowledge and experience, negotiate on your behalf for the best cover at the lowest possible premium.

Authorised & experienced to provide financial product advice in:

Personal General Insurance

  • Home and Contents
  • Caravan, Trailer & Pleasure craft
  • Private Motor Vehicles
  • Landlords
  • Strata Plan
  • Travel

Business
Insurance

  • Combined Business Packages
  • Industrial Special Risks
  • Business Interruption
  • Professional Indemnity
  • Pier 1 Qualified Advisor.

Public/Products
Liability

  • Directors and Officers
  • Contract Works
  • Goods in transit
  • Commercial Property Owners
  • Commercial Motor vehicles
  • Marine Hull – Protection & Indemnity
As your appointed General Insurance Broker, we will:
Conduct Analysis

Of your risk/needs and recommend the most appropriate covers to protect your assets and liabilities

Recommend

Recommend the appropriate insurer to match the risk and only recommend financially secure and stable insurers

Provide Alternatives

On your risk retention through various excess options

Allow Monthly Installments

Allow you to pay premiums in monthly installments

Quick Turnaround

Provide prompt and timely servicing of your accounts to ensure you are adequately informed of issues that may affect your business

Complaints/Disputes Handling

Poole General Insurance Brokers subscribe to the Insurance Brokers Code of Practice and are a member of the Financial Ombudsman Service (FOS). As part of the Code obligations, we are committed to the fair, transparent and timely resolution of disputes. If you are unhappy with any of our services please lodge your complaint in writing or contact our complaints manager Mrs Jennine Sellers.

We will acknowledge your complaint in writing and genuinely attempt to resolve your complaint fairly and efficiently within 20 days through our internal disputes resolution system.

We will keep you informed about how we handle your complaint and provide you with reasons for our decisions. If we require further information to determine or resolve your complaint, then we will inform you of this and agree with you an appropriate time frame, keeping you informed of the progress.

If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to Financial Ombudsman Service (FOS) for further consideration and/or review.

FOS is an ASIC approved external disupte resolution service accessible to clients free of charge.

  • Poole General Contact Details
  • FOS Contact Details
  • Links
Mrs Jennine Sellers
Poole General Insurance Brokers
PO Box 308 Buddina
JSellers@poolegroup.com.au
By POST:
Financial Ombudsman Service Limited (FOS)
GPO Box 3
MELBOURNE VIC 3001

BY PHONE: Toll Free - 1300 780 808
BY EMAIL: info@fos.org.au

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Contact our General Insurance Specialist